Energy Broker - Frequently Asked Questions (FAQ)
Here are some of the the Questions that crop
I am in a contract. Can you still help?
Yes, most businesses will be in contract. Even
if you have only just signed up you should still register with us. We will ensure that the contract is terminated
at the correct time and the tendering process is started to ensure you get the best prices when it finishes.
I'm not sure when by contract ends, how do I find out?
You don't have to, we will find out
when your contract ends for you.
Does it matter if I am currently with different suppliers?
Not at all. We will contact them
all for you and make sure you do not miss any crucual dates. We just need the last bill from each supplier.
I am due to move premises shortly. Should I wait?
You want to start off at the new
premises with the best prices possible. Just give us the new address and the current suppliers and let us do the
rest. You will have enough to worry about with the move.
How much do you charge for getting a better price for gas or electricity?
We do not
charge for our services; we are paid by the supplier and it is the same whichever we use.
How do I let my supplier know I am going to change?
You don't have to, we will do it for
I’m in the middle of a contract. Can you get me out of this?
Unfortunately not. You will
have to wait until if finishes. We will be looking at prices well before it finishes though, so you are ready for
What is the normal termination period?
This completely depends on who you are currently
with. This can be anywhere from 30 to 90 days.
Does it matter where in the Country I am?
Not at all, we will help you wherever you are.
I like my supplier and don't want to change, why bother with your services?
Many of our
clients want to stay with their existing supplier, it is still worth using us as we have better buying power and
can still get you a better price.
I haven't got the time to see you, can you still help?
Most of our clients haven't so we can
do everything by email or Fax if you want to, it's up to you.
Why can you get better prices than other brokers?
Most brokers use a "book" price. This is
normally more expensive than tendering. That is why we can't give prices until the tender date, then we get the
suppliers to compete against each other.